Satisfaction guarantee: Not happy with your order? Contact us within 14 days of delivery and we'll make it right with a replacement or refund — no need to send anything back.
Damaged/wrong item: If your order arrives damaged or incorrect, email us within 7 days with a photo and we'll send a replacement free of charge.
No returns on opened consumables Because we're dealing with food and beverage products, we do not accept returns of opened bags or brewed products for health and safety reasons.
Unopened/unshipped orders: If your order hasn't shipped yet, you can cancel for a full refund. Once fulfillment begins (usually within 24 hours), we're unable to cancel since your order is freshly roasted to order.
Refund timing: Approved refunds are issued to your original payment method within 5-10 business days.
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